Customer Services

Returns Policy


Procedure

  • You must contact tidyhosts for authorisation before returning any goods. A Tidyhosts engineer will discuss the problems with you and decide what is the best action to take.

  • Please fill out the RMA Form to request an RMA number. You will be contacted by a member of the Tidyhosts technical team.


Returns Conditions

  • Tidyhosts will only accept products that are in a "Returnable Condition". Products must be returned to us with all items included in the original sale including manuals, cables, disks and any free software items. Any goods returned for credit or replacement must be in original product packaging in a suitable condition- no writing or stickers on the manufacturers box and packed securely inside an outer box.

  • Where Tidyhosts arranges collection of goods, it is still the responsibility of the customer to ensure that the goods are securely packaged and with Tidyhosts's address clearly labelled on the outside of the outer box.

  • Returned products must be adequately wrapped to prevent damage during transit with the RMA number or end user details clearly marked on the outside of the package. It would help us to speedily process your return if you also enclosed a detailed note of the fault.

  • Tidyhosts does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. All goods returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. The cost of return carriage is to be borne by the end user, unless being returned under the terms of a DOA unit.

  • On receipt of the package, the product will be tested against the stated fault (if any). Tested products found to be in full working order will be returned to the end user. Tidyhosts reserve the right to charge 50% of the equipment cost for testing and handling.

  • Please note: Your right to cancel does not extend to business customers or goods that are collected from Tidyhosts. You have the right to return goods collected from us within 14 days, returns are subject to a 15% handling charge. With the exception of faulty items, which are subject to a full refund or exchange.

  • For products beyond the manufacturer's warranty period, Tidyhosts may accept faulty units for repair but the full cost of repairs, handling and postage is to be the service provider/end users responsibility.

  • Refunds will not be given for goods that are not faulty or where the operator is not able to use the product properly - you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product.

  • Where a product is out of warranty, then we may choose to offer a repair service.

  • This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection or that has been subject to repair or alteration not authorised or undertaken by Tidyhosts personnel.

  • Any refund or replacement is entirely at the discretion of Tidyhosts Ltd. If you would like to request a return, phone us on .

This document supersedes all previous versions of the Tidyhosts Ltd Returns Policy. These conditions may change.